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Terms & Conditions

Learn more about our policies and terms

Welcome to SexCityShop.gr, your premium destination for adult wellness and intimate health products. By using our website, you agree to the following terms and conditions.

1. Company Identity

SexCityShop.gr is the online store operated by:
Company Title: Black Hot Pepper L.P.
Address: Oulof Palme 6, Agioi Anargyroi, Athens, 13561, Greece
VAT Number: EL802976657
Tax Office: KEFODE of ATTIKA
GEMI Number: 186598803000
Contact: +30 2110087712 | [email protected]

2. Age Restriction (18+)

This website and its products are strictly for adults over the age of 18. By accessing this site, you confirm that you are of legal age in your jurisdiction.

3. Product Description & Wellness Philosophy

We curate products focused on sexual wellness and health. While we strive for accuracy in descriptions and images, slight variations may occur due to manufacturer updates.

All items are 100% authentic and comply with EU safety standards (Body-safe materials, CE marking).

4. Privacy & Discreet Shipping

Your privacy is our priority. We comply fully with the GDPR (EU) 2016/679 regulation.

Discreet Packaging: All orders are shipped in plain, unbranded packaging. The shipping label will simply state a neutral sender name to ensure complete privacy.

5. Return Policy & Hygiene Exception

Under Greek Law 2251/1994 (Article 3ib) and EU Directives, the right of withdrawal (14-day return) does NOT apply to:

Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

This includes sex toys, lingerie, and intimate care products once opened.

6. Order Cancellation

You may cancel your order free of charge before it is handed over to the courier service. Once dispatched, the order cannot be cancelled, and standard return policies apply.

7. Governing Law & Dispute Resolution

These terms are governed by Greek Law. Any disputes shall be subject to the exclusive jurisdiction of the Courts of Athens.

Consumers may also use the EU Online Dispute Resolution (ODR) platform for resolving disputes: https://ec.europa.eu/consumers/odr/